|
ONLINE MICRO LLC
Brief History
Company Profile
- Corporate Objectives
- Business Values
- Products & Services
Business Operations
- Location & Working Hours
- How to do business with us
Ø For Retail Buyers
Ø For Corporate Accounts
Ø For Resellers
Our Unique Selling Point
- Why choose Online Micro
- Benefits of doing business with us
Online Micro Shopping Experience
- What customers say about us
- We would like to hear from YOU
Brief History
Online Micro LLC was established in 1999 in Southern California, USA. In recent years, there has been a huge growth in e-commerce across the world, and Online Micro was established because of this excellent opportunity to provide consumers with more buying options that will suit their technology and electronics needs, as well as their budget. Over the years, our customer base has increased tremendously, from local buyers in the United States, to international clients from virtually anywhere in the world.
Company Profile
Online Micro is committed in building a mutually beneficial working relationship with our customers, through our guarantee of a secure and reliable online transaction, expeditious shipment of the best quality products, and our delivery of an exceptional and dedicated customer service at all times.
In everything that we do and in every business decisions we make, we are driven by the following core business values:
Honesty
We will engage with our customers in an open and honest communication at all times, provide our customers with reliable information and ensure transparency in all our channels of communication.
Integrity
We will conduct our business with high regard for proper business ethics and will perform our tasks to the best of our abilities.
Teamwork
We value every member of our team and acknowledge that we can perform better and serve our customers more efficiently if we work together cohesively, in an environment that is conducive to growth and interdependence.
Accountability
We take responsibility for all our actions, we set clear and achievable goals and we consistently measure our results in order to improve our business operations.
Customer Satisfaction
We aspire to develop with our customer a mutually beneficial relationship that extends beyond our products and services – we would like to delight them by exceeding their expectations, understanding their needs, and providing them with a pleasant experience in all our encounters.
As one of the fastest growing reseller in USA, Online Micro uses its large purchase volume to bring costs down on products. As our customer, you get to enjoy the benefit of purchasing great quality and surprisingly low-priced products from us, because we pass our discounts on to you. Online Micro can provide you with the following products that can meet your personal and business needs:
- desktop & laptop computers and accessories
- printers and printer accessories
- projectors
- electronic products
- computer software
- computer monitors
- extended warranties for computer and electronic products
We carry a huge inventory of major brand names. Among many others are:
- Hewlett-Packard
- Apple
- Sony
- NEC
- Samsung
- IBM
- Toshiba
- Epson
- Benq
- Bose
- Microsoft
We also provide the following services:
- Free Technical Support
- Custom Configuration
Business Operations
Business Office Address:
215 East Baker Street,
Costa Mesa, CA 92626
Online Purchases can be made 24 hours a day, 7 days a week.
For phone-in inquiries and customer service, our business office is open to serve you:
Monday to Friday – 08:00am to 06:00pm (Pacific Time)
http://www.onlinemicro.com/ContactUs.asp
- How to do business with us
Ø For Retail Buyers
We encourage you to place your orders with us online. This helps to capture the relevant information that we need from you more accurately and allows us to expedite the processing of your orders.
If you wish to find out more information about the product you are interested in before you place an order, please feel free to contact our customer service or sales department. Furthermore, we advise you to review our current Terms and Conditions of Purchase before you place your order with us. http://www.onlinemicro.com/Purchase.asp
We offer you flexibility in your payment options. We accept payments through:
- Credit Card: Visa, Mastercard, American Express, Discover
- COD: Cashier’s Check, Money Order
- Personal or Business Check
- Purchase Orders
- Wire Transfers
- Cash
To ensure that your orders get delivered to you on time, we use a reliable courier service for the shipment of your packages. Upon shipment, you shall be notified via email, and you will be provided a shipment tracking number that you can reference to.
We value your business and would like to reassure you of the security of buying from us online. If you have any concerns regarding the security of doing an online transaction or releasing any information via the internet, we would be more than willing to assist you over the phone.
Ø For Corporate Accounts
We are here to support your corporate needs and are pleased to let you know that doing business with us on a corporate level does have its share of great benefits. It is rewarding to know that you want to make us a part of your business success, which is why, whenever possible, we are pleased to offer you corporate discounts for your high volume orders. We can also accept and process orders made through your Corporate Purchase Orders and set you up on a Net30 credit terms with us, giving you increased payment flexibility.
For more information on how to set up a Corporate Account with us, please contact our customer service department at 800-720-4400 x 111 or send us an email at websales@onlinemicro.com.
Ø For Resellers
We also extend our services to other resellers from all over the United States. We believe in friendly competition and see this as creating a better avenue for business growth and increased satisfaction from consumers.
If you wish to be included in our reseller program, please feel free to email us at websales@onlinemicro.com. Provide us with a brief profile of your company, the products and services you are interested in, and your contact information.
Our Unique Selling Point
With so many choices now available online, why choose Online Micro? At Online Micro, it is not just all about price (although we realize that price is, of course, very important). We understand that customer service and satisfaction are the factors that make our customers happy, and we strive to make our customers feel that there is a company behind the product.
If you are reading this information about us, we thank you very much! We appreciate your interest in doing business with us and we do hope that this could mark the start of a rewarding business relationship.
We are here to empower you, the consumers, with a stronger buying power, with more product choices, increased flexibility in payment options, and delivery options to meet your needs. And because of our experiences with our customers, we are inspired again and again to improve our company so that we can perform and serve you better, in keeping with the business core values that we stand for.
- Benefits of doing business with us
As our valued customer, you will get to enjoy the following benefits:
1) Very low priced quality products
2) Huge inventory of product choices
3) User-friendly Website
4) Safe and secure Online Transaction
5) More choices for your Payment Options
6) Corporate Discounts and Promotions
7) Fast and reliable Delivery Options
8) Free Technical Support
9) Availability of Custom Configuration Service
10) Dependable and dedicated Customer Service
Online Micro Shopping Experience
- What customers say about us
We value customer feedback and are inspired to work harder and better because of the testimonials that our customers share about their experiences in working with us. We encourage you to tell us what you think and how you feel about our products and services, and we thank you for the opportunity to serve you better.
“I picked up my item by myself from Online Micro's site in Costa Mesa, California. The guys are professional and the business was good. They were nice and product is brand new and just excellent. The price is unbeatable. It is nice that I was able to pick it up because I needed it ASAP. I ordered at midnight Tuesday, left a note on the online order that I desire to pick it up. Wednesday, the next day, I get a phone call 10:00am that I can pick up my brand new LCD. Less than 12hrs Business time!!”
- Posted by RFIC on Mar 9, 2005 at www.pricegrabber.com
“I don't know how they can do it. Their prices are exceptional. I kept expecting a catch, but it never came. Good service, great prices. They'll be the first place I check with next time I'm looking to purchase.”
-Posted by dencden from PA on Feb 19, 2005 at www.pricegrabber.com
“I had a very good shopping experience with Online Micro. I ordered a laptop for Christmas and it was delivered right on time. Their price and website were fabulous. I think they are the best mail order company in town!!”
-Posted by laylasadeghi on Jan 9, 2005 at www.prigrabber.com
“Outstanding service. I researched the shipping to a military APO/FPO for over 3 weeks and was quite unsuccessful. With OnlineMicro, they not only shipped to my address, but the service was prompt. My only reason for not rating a 5 is this is my very first time ordering using Pricegrabber and I have no other merchants to compare. Great job Micro!”
-Posted by dluckie1 on Dec 19, 2004 at www.prigrabber.com
“I used pricegrabber to direct me towards the best price and feedback. Online Micro came out on top. I even saved a little more by dragging my feet over the weekend to find the price had dropped. I ordered late afternoon and just recieved notice that the order has shipped same evening. That's pretty good service, assuming it (an HP network card) arrives in a few days in good working order. I'm sure it will. I guess I should buy a lottery ticket! Thanks Online Micro.”
- Posted by cc.crow on Nov 26, 2004 at www.pricegrabber.com
“I travel a lot and needed the a 1.5 Ghz 17" Powerbook shipped to my hotel overnight. Unlike the first retailer I called from Pricegrabber's search results, I got no annoying high-pressure sales tactics from Online Micro when I called. They were accomodating, profressional & friendly. I wired them the money straight from my bank (which got me a$50 discount) and got the PB the next day, factory-fresh, working perfectly. Saved $600 off Apple's price, plus NO TAX. HIGHLY RECOMMENDED!”
- Posted by bdaniels from CA on Nov 15,2004 at www.pricegrabber.com
“Online Micro staff were very knowledgeable of their products and they helped me to choose a right product which suited me the most. The price of the product was reasonabble, and it was shipped to me in a timely matter. Overall, I will refer them to anyone who wants best service and best products”
- Posted by LAY101 on May 17, 2004 at www.pricegrabber.com
- We would like to hear from YOU
Please visit http://onlinemicro.com/review.asp and share with us your valuable comments, feedback, and recommendations.
Thank you very much and enjoy your online shopping with us !
| 
